Help! I Responded to a Phishing Scam
As phishing scams get more sophisticated, it’s sometimes difficult to tell what messages are legitimate. If you respond to a phishing scam, immediately take the following steps in order to protect your data.
- Change your UDelNet ID password. To do this, log into the network page and select the first link Change your password.
- Change your Google Apps password to one that is different from your UDelNet ID and OET passwords. To do this, log into the network page and select Obtain or change your password for IMAP or iCal access to Google Apps @UDel.edu. Select Enter a password of your choice. Create one at least 12 characters long so that it is relatively strong. This password is only used to configure mobile devices for mail. You will not have to remember this password, as you can easily reset it.
If you use Exchange for email, hackers can use your UD credentials, if they know them, to send mail as you under your Google Apps account. Every full-time employee has a Google Apps account by default.
- Log into Google Apps. In the window that lists any mail messages you may have, scroll to the very bottom. Click on the small, gray Details link on the right. Click the button to Sign out all other web sessions. Log out of Google Apps.
- Contact firstname.lastname@example.org. We will scan your device, in case the phish message downloaded and installed malware.