The Office of Educational Technology serves faculty and staff in the College of Education and Human Development (CEHD). Office of Educational Technology staff diagnose hardware and software problems; configure hardware and software; recommend educational technology software and equipment; consult on Web site and database projects; provide and support computer labs for classes, and conduct technology workshops.
CEHD Computer Policies
The Office of Educational Technology works with the CEHD dean’s office and CEHD faculty and staff to establish technology policies for the College. These policies include the following:
- CEHD Computer Security and Service Policy
- CEHD Computer Refreshment Policy
- CEHD File Storage, Backup, and Retention Policy
To request technical support, CEHD faculty and staff can either send e-mail to email@example.com or submit the technical support request form to explain the problem. Messages sent to oet-help are read weekdays by OET staff members. To ensure that you receive the fastest service possible, please do not call or e-mail OET staff individually, as a staff member may be out of the office on any given day. Requests are added to a service queue and handled on a first-come, first-served basis, except in emergency cases. Faculty and staff within CEHD can check on the status of their help requests. You may also find answers to your questions from OET’s support blog. Please note that University clients who are not in CEHD, should contact central IT at firstname.lastname@example.org or (302)831-6000 for technical support.
Seminars and Training
The Office of Educational Technology provides computer training on a wide variety of topics, including SMART Notebook instruction from a certified SMART instructor. In addition, staff and faculty may request on-demand seminars or one-on-one help. Look on OET’s calendar and News and Events page to see upcoming training sessions.