The Office of Educational Technology serves faculty and staff in the College of Education and Human Development (CEHD) and the English Language Institute. Office of Educational Technology staff diagnose hardware and software problems, configure hardware and software, recommend educational technology software and equipment, consult on web site and database projects, and conduct technology workshops.

CEHD Computer Policies

The Office of Educational Technology works with the CEHD dean’s office and CEHD faculty and staff to establish technology policies for the College.  These policies include the following:

• CEHD Computer Security and Service Policy
• CEHD Computer Refreshment Policy
• CEHD File Storage Backup and Retention Policy

Technical Support

We provide answers to your frequently asked questions through specifically asked questions. If you have a topic you want addressed, let us know.

• Videos show how to access a shared Exchange mailbox, configure and connect to the UD VPN, and access public folders.
• Documents explain how to change your OET password, how to create a form on WordPress, and how to connect to your OET network drive (the H: drive).

To request technical support, CEHD faculty and staff should submit the technical support request form to explain the problem.  Form submissions are read weekdays between 8:00 a.m. and 5:00 p.m. by OET staff members. To ensure that you receive the fastest service possible, please do not call or e-mail OET staff individually, as a staff member may be out of the office on any given day. Requests are added to a service queue and handled on a first-come, first-served basis, except in emergency cases. Faculty and staff within CEHD can check on the status of their help requests. You may also find answers to your questions from OET’s support blog. Please note that University clients who are not in CEHD, should contact central IT at consult@udel.edu or (302)831-6000 for technical support.

Seminars and Training

The Office of Educational Technology provides on-demand seminars or one-on-one help.  Topics include web design, phishing, and Google Apps.  Contact OET for further information.