The Office of Educational Technology serves faculty and staff in the College of Education and Human Development (CEHD). Office of Educational Technology staff diagnose hardware and software problems, configure hardware and software, consult on software and equipment choices, provide and support computer labs for classes, and conduct technology workshops.
To request technical support, CEHD faculty and staff can either send e-mail to firstname.lastname@example.org or complete a technical support request form to explain the problem. Messages sent to oet-help are read by at least two OET staff members weekdays. To ensure that you receive the fastest service possible, please do not call or e-mail OET staff individually, as a staff member may be out of the office on any given day. Requests are added to a service queue and handled on a first-come, first-served basis, except in emergency cases.
Faculty and staff within CEHD can check on the status of any help requests they opened within the last month. You may also find answers to your questions from OET’s support blog on our site’s home page. Please note that University clients who are not in CEHD, should contact central IT at email@example.com or (302)831-6000 for technical support.
Computer Sites and Laptop Cart
The 006 and 007 Pearson Hall computer labs will close at the end of the fall 2013 semester. To continue to support instructional computer use, OET will maintain a laptop cart that faculty and staff within CEHD are welcome to reserve. The cart contains 20 Dell Latitude laptops running Windows 7, each with 8 GB of RAM and an i7 processor.
New Arc Academy
Hosted by OET, the New Arc Academy summer camp for 4th through 7th graders meets two weeks on the University of Delaware’s Newark campus during late July and early August. In 2013, camp participants will become the detectives when they focus on forensic sciences from July 22-August 2, 9:00 a.m. to 3:00 p.m. At the New Arc Academy, students engage in the hands-on design of products, systems, and environments while they learn about technology. Academy themes change each year and revolve around robotic, physical, biological, and information systems.
Seminars and Training
The Office of Educational Technology provides computer training on a wide variety of topics, including SMART Notebook instruction from a certified SMART instructor. In addition, staff and faculty may request on-demand seminars or one-on-one help. Instruction can be delivered in one of OET’s computing labs or at your location. Look on OET’s calendar and News and Events page to see upcoming training sessions.
The Office of Educational Technology compiles useful technology resources for faculty and staff.
Office of Educational Technology staff provide consulting services for internal and external clients regarding web site and database development, equipment purchases, and best practices in computer security and network installation and maintenance.